These Terms of Service (“Terms”) constitute a legally binding agreement between you and Noolu LLC (“Noolu,” “we,” “us,” or “our”), governing your access to and use of our website (noolu.pro), software, and Instagram automation services.
By creating an account, clicking “Create account,” or accessing any part of the Noolu platform, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Service.
To use Noolu, you must:
Noolu is a software-as-a-service (SaaS) platform that enables creators and businesses to design visual conversational flows and automate direct message (DM) and comment responses on Instagram using Meta's Official Instagram Graph API.
Your Content: You retain complete ownership of all copy, text, images, media, links, flow designs, and promotional material that you create or configure in Noolu (“User Content”). You grant Noolu LLC a limited, worldwide, non-exclusive, royalty-free license solely to host, process, and transmit your User Content as necessary to execute the automation workflows you activate.
Noolu Property: Noolu LLC and its licensors retain all right, title, and interest in and to the Noolu platform, visual editor, software code, user interface, templates, system algorithms, documentation, and all associated trademarks, logos, and branding. You may not reverse engineer, decompile, copy, or redistribute any part of our platform.
By configuring automations, you explicitly represent, warrant, and agree that:
You agree not to misuse Noolu or use our platform to engage in any prohibited conduct, including:
Violation of this section may result in immediate suspension or termination of your account without notice or refund.
Noolu operates independently of Meta Platforms, Inc. and Instagram. Noolu connects to Instagram via Meta's Official Instagram Graph API. Your use of Instagram remains subject to Instagram's own Terms of Use and Community Guidelines.
Third-Party Platform Disclaimers:
• Noolu is not responsible for changes, deprecations, outages, or rate-limiting modifications enforced by Meta or other third-party services.
• Noolu is not liable for account restrictions, suspensions, or enforcement actions imposed by Instagram resulting from your messaging volume, content, or violations of Meta Platform Policies.
Plan Tiers: Noolu offers a free Starter tier and paid Pro tiers (available on monthly and annual billing cycles).
Recurring Billing & Auto-Renewal: Paid subscriptions are billed in advance on a recurring, periodic basis (monthly or annually). Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date.
Cancellation: You can cancel your subscription at any time directly through your dashboard settings. Cancellation stops future automatic renewals, and you will retain access to Pro features until the conclusion of your current paid billing period.
Price Changes: We reserve the right to modify subscription pricing with at least 30 days prior notice. Continued use following price changes constitutes acceptance.
Monthly subscription fees are non-refundable for partial months. When cancelled, access remains active through the end of the paid monthly cycle.
We offer a 14-day money-back guarantee for first-time annual subscriptions. If you are unsatisfied, email info@noolu.pro within 14 days of purchase for a full refund. After 14 days, annual plans are non-refundable.
In the event of a verified extended outage caused solely by Noolu infrastructure lasting more than 72 consecutive hours, prorated service credits may be issued upon request.
Noolu provides two distinct methods to manage your account and access:
Disconnect Instagram
Revokes API access tokens and stops all automations while preserving your Noolu account profile and flow layouts for future reconnection.
Delete Noolu Account
Permanently and irreversibly purges your account credentials, automations, tokens, conversation logs, and analytics via the dashboard “Danger Zone.”
For complete step-by-step instructions, visit our Data Deletion Instructions.
Disclaimer of Warranties: THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE ANY SPECIFIC ENGAGEMENT OR REVENUE RESULTS.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NOOLU LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS REPUTATION.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100) OR (B) THE TOTAL AMOUNT PAID BY YOU TO NOOLU LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to defend, indemnify, and hold harmless Noolu LLC, its affiliates, officers, directors, and employees from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
These Terms and any dispute arising out of or related to your use of Noolu shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located in California, USA, and each party irrevocably submits to the personal jurisdiction of such courts. You agree to resolve disputes on an individual basis and waive any right to bring a class action lawsuit or participate in a class-wide arbitration.
If you have questions regarding these Terms of Service, our support and legal team are ready to assist you.